Frequently asked questions
What is the return policy?
Return Policy
Thank you for shopping with Maktüط.
We want you to love every piece you wear. If for any reason you’re not completely satisfied with your purchase, we’re here to help.
Returns
- You have 14 days from the date your order was delivered to request a return.
- Items must be unworn, unwashed, and in their original packaging with all tags attached.
- Returns that do not meet these conditions may not be accepted.
- Please note that customers are responsible for the cost of return shipping.
Refunds & Exchanges
- Once your return is received and inspected, we’ll send you an email to confirm approval or rejection of your return.
- If approved, your refund will be processed within 5–10 business days to your original payment method.
- Exchanges can be made for the same item in a different size or color, subject to availability.
- Shipping fees are non-refundable.
Non-Returnable Items
Please note that sale items, gift cards, and custom products are final sale and cannot be returned or exchanged.
How to Start a Return
To initiate a return or exchange, please contact our team at (enquiries@itwaswrittenbymaktub.com) with your order number and reason for return. We’ll guide you through the next steps.
Maktüط
It was written to be made.
When will I get my order?
We know you’re excited to receive your Maktüط pieces and we’re just as excited to get them to you!
All orders are typically processed and shipped within 2–4 working days after purchase. Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details so you can follow your order’s journey.
Please note that shipping times may vary slightly during busy seasons, holidays, or promotional periods but we’ll always do our best to ensure your order arrives as quickly as possible.
Maktüط
It was written to be made.
Who to contact for enquiries or help with an existing order?
You can contact us by emailing Enquiries@itwaswrittenbymaktub.com
How much does shipping cost?
At Maktüط, we keep shipping simple and affordable.
- Standard shipping: £3.99
- Free shipping: On all orders £75 and over
Your shipping cost will be automatically calculated at checkout. Once your order is placed, you’ll receive a confirmation email, followed by tracking details once it’s on its way.
We’re committed to getting your order to you quickly and safely because at Maktüط, it was written to be made.